Intake Specialist, Washington (Full-Time)
Who We Are: Family Violence Appellate Project was founded in California by two UC Berkeley Law students spurred into action after learning that abusive parents are often awarded child custody in domestic violence cases. FVAP is the first-ever non-profit organization in California and Washington states dedicated to providing free appellate representation to domestic violence survivors with the goal of creating a robust, influential body of case law to change how family courts throughout each state respond to domestic violence survivors and their children.
The Washington office is small but mighty—currently three staff consisting of a senior managing attorney, one staff attorney, and this Intake Specialist.
FVAP’s clientele is diverse, and we aim to serve individuals and advocates throughout Washington state, including rural, suburban, and urban populations from the most marginalized communities. We are committed to gender and racial justice. We are also dedicated to shaping Washington law to prioritize the safety of survivors and children by representing clients in Washington Appellate Courts, submitting amicus curiae briefs in cases of statewide importance, requesting publication of important gender-based, intimate partner, and family violence cases, and engaging in legislative and systems change advocacy efforts. We are also committed to supporting the statewide network of gender-based violence and legal aid service providers by providing training, technical assistance, and written informational materials, and by facilitating information exchange among statewide stakeholders supporting survivors.
We are looking for a full-time Intake Specialist to join our team of attorneys and law clerks in a significant role in support of social justice. The ideal candidate will be fluent in trauma-informed client communications, and also excel at organizing the team’s case pipeline process and flow of information. The position is non-exempt, full-time and at-will. The immediate supervisor is the Washington Senior Managing Attorney.
Who You Are: You are compassionate and skilled at fielding calls and emails from people in crisis. Ideally, you have experience working with survivors of domestic violence or other
gender-based violence and/or in family law. You have a knack and desire for ensuring processes are organized and running efficiently and smoothly. You live in, or plan to move to, Washington State (Seattle area).
Essential Duties and Responsibilities
Duties include the following (other duties may be assigned):
- Support active casework, track multiple deadlines, create and organize case files;
- Run conflict checks for potential clients;
- Check and respond to organizational email;
- Check office mail and scan, forward, file or respond as appropriate;
- Respond to client calls and manage VOIP phone system and voicemail;
- Create entries in client management software;
- Review time entries in client management software for Washington staff;
- Develop and maintain internal procedures for client case flow and office (remote/hybrid) management;
- Provide limited Washington Office administrative support including scheduling meetings,
and responding to other administrative requests as needed with the support of organization-wide operations and office management staff;
- Draft, print, copy, scan, file, format and finalize letters and other documents;
- Consult and work cooperatively with others including voluntary participation in organizational projects and workgroups;
- Comply with all agency policies and
Required Qualifications and Experience
- Ability to provide trauma-informed communications to people in crisis;
- Excellent organizational skills and attention to detail;
- A commitment to working on behalf of survivors of domestic violence and other gender-based violence and their children;
- A commitment to working in an organization that prioritizes anti-racism and principles of diversity, equity and inclusion;
- Proficiency with Microsoft Office software and Google Suite (Gmail, Google Drive, );
- Ability to handle and prioritize multiple assignments at a given time;
- Willingness to pitch in and help out as needed;
- Strong verbal and written communication skills;
- Strong interpersonal skills in order to collaborate closely with others;
- Demonstrated trauma-informed client/customer skills;
- Prior experience communicating with survivors of domestic violence or other gender-based violence or individuals in crisis;
- Knowledge or experience with client management applications/software;
- Knowledge or experience with VOIP phone systems;
- Knowledge of family law;
- Past experience working in a legal office; and,
- Nonprofit administration
Physical and Environmental Conditions: Performance of duties and tasks uses standard office equipment, including telephone equipment and computers. Occasional driving or other travel may be required. Employees are eligible to work remotely up to full-time, within the supervisor’s discretion and based on job and organizational duties and needs. Currently, all Washington staff are working primarily remotely, with occasional required in-person gatherings. There is no current Washington office space for full-time work, so applicants must be comfortable and able to work primarily remotely. This role is located in Washington state, and applicants must live in or plan to move to Washington state and have regular access to the Seattle area.
Schedule: This is a full-time position. Currently, FVAP full-time employees work 40 hours per week. FVAP plans to move to a 35 hour per week full-time schedule in the near future; annual salary will not be impacted by this change. Employees work five days-a-week, and the specific hours and schedule will be determined with the supervisor, likely to include core business hours.
Compensation & Benefits: The full-time Intake Specialist will be non-exempt, paid based on a full-time annual salary of $54,080-$64,480, paid hourly at $26-$31/hour (based on the current 40 hour a week full-time schedule), depending on experience.
FVAP offers a generous benefits package, including:
- Subsidized health, dental, vision, life, and AD&D insurance;
- 403(b) retirement plan with 3% employer match;
- FSA plan for commuting, parking, health, and dependent care expenses;
- Employee Assistance Plan and travel assistance;
- Three weeks paid time off per year, with longevity increases;
- 14 paid holidays per year (anticipated to add three floating or other holidays per year);
- Administrative office closures on the days after Memorial and Labor days, and between December 25th and January 1st;
- An initial 40 hours paid sick leave, plus additional accrued sick leave; and,
- A professional development
To Apply: Applications will be accepted on a rolling basis, and reviewed starting on August 4, 2023. Applications will be accepted until the position is filled. The ideal start date is August 28th, 2023.
Your Application: Please email your resume, and a cover letter if you think it will help us to understand your interest, skills, or passions better, to:
email@example.com, Attn: Evangeline Stratton, Senior Managing Attorney, Washington References will be required for final candidates.
To promote social justice and best serve our clients, FVAP is an equal opportunity employer and is committed to maintaining a diverse staff and providing culturally responsive services.
Individuals of all races, ethnicities, national origins, religions, ages, sexes, sexual orientations, and gender identities, as well as people with disabilities, survivors of domestic violence and other forms of intimate partner, family, and gender-based abuse, candidates from traditionally underrepresented communities and historically oppressed groups, bilingual and bicultural candidates, and those who are the first in their family to complete college or graduate school, are encouraged to apply.
Thank you for your interest in FVAP!