Who We Are: Family Violence Appellate Project was founded in California by two UC Berkeley Law students spurred into action after learning that abusive parents are often awarded child custody in domestic violence cases. FVAP was the first-ever non-profit organization in California dedicated to providing free appellate representation to domestic violence survivors with the goal of creating a robust, influential body of case law to change how family courts throughout California respond to domestic violence survivors and their children. And now, FVAP has expanded into Washington state!
FVAP’s clientele is extremely diverse, and we aim to serve individuals and advocates throughout California and Washington states, including rural, suburban, and urban populations from the most marginalized communities. We are committed to gender and racial justice and are dedicated to shaping the law to prioritize the safety of survivors and children by representing clients in appellate courts, submitting amicus curiae briefs in cases of statewide importance, requesting publication of important gender-based, intimate partner, and family violence cases, and engaging in legislative and systems change advocacy efforts. We are also committed to supporting the statewide network of gender-based violence and legal aid service providers by providing training, technical assistance, and written informational materials, and by facilitating information exchange among statewide stakeholders supporting survivors. If you are interested in being part of this exciting social justice movement and resource for gender-based violence survivors and advocates across California and Washington, this is the place for you! You can learn more at www.fvaplaw.org.
We are looking for an Intake & Data Specialist to join our dynamic California staff in a significant role in support of social justice. The position is non-exempt, full-time, and at-will. The immediate supervisor is the Director of Programs.
Who You Are: You are a social-justice minded individual driven to help survivors and communities. You are comfortable on a small nonprofit team. You are compassionate and skilled at fielding calls and emails from people in crisis. Ideally, you also have experience working with survivors of domestic violence or other gender-based violence and/or in family law, and you speak Spanish. Technology is your friend, and you love working with data and databases. You are extremely comfortable inputting, organizing, tracking, and reporting on data. You work well independently and as part of a team. You bring diverse skills and experiences that will help FVAP serve diverse communities.
Essential Duties and Responsibilities
Duties include the following (other duties may be assigned):
- Intake and Legal Case Support (50%):
- Communicate with clients and potential clients over the phone, in person, and through email in a trauma-informed and client-centered manner, in English and Spanish;
- Draft and send letters to clients and potential clients;
- Assist with document collection for people seeking legal representation in appeals;
- Assist Senior Paralegal with service of legal documents;
- Open and close case management database matters for potential clients;
- Assist legal team with case closing procedures;
- Communicate with community stakeholders about opportunities to sign onto legislative and administrative advocacy efforts, amicus (friend-of-the-court) briefs, and requests to publish case law;
- Manage and update stakeholder lists; and
- Communicate with pro bono law firms about opportunities to work with FVAP on appeals and other projects.
- Data Management & Reporting (35%):
- Manage and organize voluminous program data, including client and potential client data, training and technical assistance data, and written material usage data;
- Compile data across platforms to complete regular reports to multiple grant providers who fund our work, including Cal OES, State Bar of California, federal Office on Violence Against Women, and private foundations;
- Update grant reporting and data gathering instructions as process evolves;
- Report to staff and management on progress toward our overarching programmatic goals and strategies based on survey and program data;
- Compile annual impact report for Board of Directors;
- Support Senior Paralegal as needed administering and analyzing bi-annual client surveys; and
- As necessary, conduct external research on the impact of FVAP’s work.
- Training Program Support (10%):
- Administer training evaluations, attendance tracking, and completion certificates;
- Edit and upload recorded trainings to our website;
- Manage email inquiries about trainings and password requests;
- Manage volunteers in captioning new and updated trainings to be accessible to Deaf/Hard of hearing individuals; and
- Manage professional translation services of training and accompanying materials into other languages.
- Technical Assistance (Real-time Legal Assistance) Program Support (5%):
- Open and close technical assistance matters in database, assigning correct funding codes and other fields
- Comply with all agency policies and procedures.
Physical and Environmental Conditions
Performance of duties and tasks uses standard office equipment, including telephone equipment and computers. Work is performed inside with exposure to heating and air-conditioning. Occasional driving or other travel may be required. Currently, all work is being performed from home unless you want to work in the office following COVID-19 guidelines. When deemed safe per public health guidelines, we will move to a hybrid work model, with a probable 2 days in the office and 3 days working from home, with the option to work entirely in the office if preferred.
- Commitment to working in an environment that prioritizes anti-racism, equity, and inclusivity and is actively working to implement and strengthen these priorities;
- Ability to communicate effectively, orally and in writing, with people experiencing trauma, including about complex topics such as the legal process;
- Experience working with survivors of violence or people in crisis;
- Strong proficiency working with and analyzing voluminous data in relation to project goals and reporting requirements;
- Strong ability to work with computer databases;
- Proficiency with all standard office computer programs, including Microsoft Office suite (including Excel), Google’s business suite (including Gmail and Googlesheets), and Adobe Acrobat;
- Superb verbal and written communication skills;
- Experience managing projects with multiple components and stakeholders;
- Ability to multitask and prioritize multiple projects effectively at a given time;
- Excellent organizational skills and attention to detail;
- Ability to adapt to and work in the fast-paced environment of a small, dynamic nonprofit;
- Strong interpersonal skills in order to collaborate closely with others;
- A commitment to working on behalf of survivors of gender-based violence and their children;
- Spanish language fluency; and
- Covid-19 vaccination.
- Experience with case management database;
- Experience with Bitly and/or other methods of tracking usage of resources hosted on websites;
- Experience with Alchemer or other survey creation and management systems;
- Past experience reporting data to Cal OES, State Bar of California, and/or federal Office on Violence Against Women;
- Knowledge of, or experience in, legal aid or other legal environments; and
- An understanding of the gender-based violence field.
Classification: The position is full-time (40 hours/week), non-exempt, and at-will.
Compensation / Salary Range: Hourly wage of $27.00-$29.34 per hour, depending on experience. FVAP offers a generous benefits package, including subsidized health, dental, vision, life, and AD&D insurance; 401(k) retirement plan with 3% employer match after 1 year; FSA plan for commuting, parking, health, and dependent care expenses; Long-term disability insurance; Employee Assistance Plan and travel assistance; 3 weeks paid time off/year, with longevity increases; 13 paid holidays/year; 40 hours paid sick leave, plus additional accrued sick leave; and paid continuing education.
To Apply: Please email a cover letter, resume, and three professional references to Intake & Data Specialist Hiring Panel, firstname.lastname@example.org, Family Violence Appellate Project, 449 15th St., Suite 104, Oakland, CA 94612.
Application deadline: Review of applications will begin February 23, 2022, and will continue on a rolling basis until the position is filled.
Your cover letter should speak to: 1) why you are interested in working at FVAP; 2) how your background or experiences, professional or otherwise, have prepared you to contribute to our work and perform the required and any preferred qualifications, and; 3) how your background or experiences, professional or otherwise, have prepared you to contribute to our commitment to diversity and cultural responsiveness amongst our staff. Feel free to think broadly about your response to these questions, applying various aspects of your life and personal experiences.
To promote social justice and best serve our clients, FVAP is an equal opportunity employer and is committed to maintaining a diverse staff and providing culturally responsive services. Individuals of all races, ethnicities, national origins, religions, ages, sexes, sexual orientations, and gender identities, as well as differently abled persons, survivors of domestic violence, candidates from traditionally underrepresented communities and historically oppressed groups, bilingual and bicultural candidates, and those who are the first in their family to complete college or graduate school, are encouraged to apply.
FVAP is located in Oakland, California. We are convenient to multiple bus lines and BART.
Thank you for your interest in FVAP!